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Project Manager - IT End-User Services (HK$60K - $75K monthly) (Ref. No.:23764)

Our client is a Public Utility company, they are urgently looking for a Project Manager - IT End-User Services

Job Duties

  • Join Workplace Services team to plan and manage IT end-user services projects
  • Communicate with business users to understand their requirement and recommend appropriate IT end-user services solution
  • Lead a team of technical staffs and vendors to design and implement IT end-user services solutions
  • Coordinate with end-users on the rollout of IT end-user services
  • Provide training and advices to users
  • Provide support to VIP users
  • Manage and review IT helpdesk and end-user support service performance
  • Manage IT services management (ITSM) processes such as Incident and Problem management
  • Perform SLA review with service vendors
  • Design and manage continuous service improvement program for IT helpdesk and end-user support services

Job Requirements

  • Degree in Computer Science / Information Technology / Information Systems or a related discipline
  • 5 years of working experience or above in IT end-user services and project management
  • Experience in supporting sizeable and complicated end user workplace is an advantage
  • Self-initiative and work with passion and a can-do attitude
  • Able to work independently and under pressure to meet defined schedule/deadline
  • Good team player
  • Sound problem solving and analytical skill
  • ITIL certifications
  • Good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.
  • Self-motivate, able to work independently and under pressure
Job No.:
Job Category:
Information Technology / Telecom
Apply Email:
[email protected]

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