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Retail Operation Manager (Ref. No.: 04032)

Our luxury brand client is looking for the Retail Operation Manager who should be creative individual with strong leadership and communication skills to expand their business in HK & Macau.

Job Duties

  • Oversees the operation of the stores and monitor the performance of the frontline staffs on a daily basis.
  • Coordinate with the retail department for the execution of action plan to improve sales performance, productivity and customer services of the staffs.
  • Prepare operational analysis, performance evaluations and reports.
  • Effective allocation of manpower and stock control to achieve the best result.
  • Responsible for P&L, inventory control and in charge of new store opening projects
  • To effectively recruit, induct, lead, manage, train and develop store managers and frontline sales associates
  • Give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales
  • Ensure management appraisals are completed annual and take responsibility for personal and professional development

Job Requirements

  • A minimum of 5 years' solid store operations or supervision experience in the retail industry (preferably in retail chain store or luxury retail).
  • Previous experience as retail management trainee is an advantage.
  • Excellent interpersonal, communication and problem solving skills.
  • Proficiency in spoken and written English and Chinese.
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