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Project Manager, CRM Integration / Call Cente / Operations (HK$58,000 to 64,000 per month)

Our client is a Public Utility Company, they are urgently looking for a Project Manager with CRM Integration experience.

Job Duties

  • Responsible for planning and negotiating with different levels of users to prioritize tasks.
  • Plan, budget and monitor variances for projects and produce weekly and monthly reports in a timely manner.
  • Ensure the projects are delivered on time, within budget, meeting users’ requirements and comply with sophisticated and comprehensive PMO and company policies.
  • Define and complete project deliverables such as requirement specification, functional specification, system prototype, design specification, test plan, test scenarios & test cases that meet PMO standards.
  • Lead and supervise business process analysis, requirement analysis, design workshops, prototype sessions with users.
  • Manage and supervise sub-ordinates, contractors and vendors to execute the project plan and liaise with other IT teams.
  • Lead, supervise and coordinate the research, formulation and architect of large scale end to end solution to various business units.
  • Monitor solution vendors including quality assurance activities such as code review, compliance check to project standards, etc.

Job Requirements

  • Degree in Information Technology, Computer Science, Software Engineering or equivalent.
  • 15+ years in post-qualification IT experience of which 7+ years must be in similar post and in comparable capacity.
  • 8+ years of full cycle software development experience.
  • Extensive experience in designing, reengineering, transforming the integration of CRM, call center, operations etc at large organization.
  • Project experience or development experience in big data analytic or AI related applications is a big plus.
  • Experience with large scale projects (budget: HK$10m+) at sizable organization (5000+ employees).
  • Extensive experience in ITSM/ITIL with application beyond IT (e.g. business operations).
  • Solid experience with end-to-end bespoke application development lifecycle including requirement analysis, application design, coding, testing, data conversion, debugging and documentation.
  • Outstanding leadership with good communication, interpersonal, liaising and supervisory skills as well as charisma that motivates others to achiever project schedule.
  • Knowledge in Cloud technologies is desired.
  • Knowledge in IoT and complicated cross departmental processes will be an added advantage.
  • Fluent in Cantonese and English is required; Mandarin is a plus.
  • Occasional travel may be required.
Job No.:
Job Category:
Information Technology / Telecom
HK$58,000 to 64,000 per month
Apply Email:
[email protected]

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