Customer Care Executive – Luxury Brand (Ref. No.: 26544)
Our client, a well known Luxury Brand, is looking for high-caliber person to fill the position.
工作职责
- Respond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels
- Provide accurate and detailed information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving billing or shipping issues
- Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution
- Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries
- Follow up with customers to ensure their concerns have been resolved to their satisfaction
- Build and maintain strong customer relationships by providing personalized and attentive service
- Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements
- Keep accurate records of customer interactions and transactions in the CRM system
- Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings
工作要求
- 2 years’ experience in customer / after sale service function
- Excellent verbal and written communication skills
- Ability to empathize with customers and de-escalate tense situations
- Strong problem solving and conflict resolution skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and a passion for delivering customer service
- 职位编号:
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26544
- 日期:
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22/09/2023
- 工作类别:
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其它
- 薪金范围:
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Monday to Friday work
- 学历要求:
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Non-Degree Tertiary
- 联络电邮:
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[email protected]
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