Senior Systems Engineer – Collaboration Services Management (HK$55,000 to 70,000 monthly)
Our client, a Public Utility Company is looking for an enthusiastic and passionate IT professional to join their team to act as one of the technical team members of Digital Workplace team.
工作职责
- Act as one of the technical team members of Digital Workplace Team to support collaboration management
- Responsible for maintaining and supporting Microsoft 365 services, Collaboration Services Management (such as MS Teams), Meeting Room Solution and Infrastructure Management
- Manage and deliver related projects with meeting users’ requirement in good quality and on schedule
- Provide 2nd line technical support and troubleshooting, including resolve incident tickets and handle service requests
- Lead root cause analysis and problem investigation, work with technical partners or vendors on the critical issues and monitor the progress and resolution
- Prepare change plan, conduct impact analyst and testing, execute the change request and work closely with other technical teams until completion
- Provide on-going training and skill transfer to IT Helpdesk and related support teams to resolve 1st line issues
- Work closely with external service providers and internal teams, such as Application team, Infrastructure and Network teams, to support the services
工作要求
- Degree or Diploma in Computer Science/Information Systems/Information Technology or equivalent
- Minimum 8 years of experience in IT or system support, of which at least 2 years of experience in the below areas:
- Microsoft 365, Microsoft Teams, SharePoint Online maintenance and administration
- Meeting solutions maintenance and administration, like Cisco Webex, BlueJeans, Zoom and Teams
- Scripting and automation using tools, like PowerShell, PowerAutomate, etc
- Microsoft 365 usage reports and PowerBI development
- Integrating Microsoft 365 with third party applications - using Visual Studio.Net, JavaScript, Microsoft Graph API, Teams Apps Template, etc
- Self-motivated, work independently, good problem-solving skill and enthusiastic personality
- Good interpersonal and communication skills in both written and spoken English and Chinese
- 职位编号:
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26588
- 日期:
-
01/12/2023
- 工作类别:
-
资讯科技 / 电讯
- 薪金范围:
-
HK$55,000 to 70,000 monthly
- 学历要求:
-
Non-Degree Tertiary
- 联络电邮:
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[email protected]
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